WorldHost Supervising Customer Service Upskilling Academy

Cost: Free

Lisburn and Castlereagh Labour Market Partnership is currently recruiting for the upcoming WorldHost Supervising Customer Service Academy.

This fully-funded two day workshop aims to establish a culture of excellence and drive business transformation.

The event will allow you to develop a customer-focused culture within your business, understand how to build and motivate your team, monitor success and identify customer service gaps by providing supervisors with the vital skills they need to recognise the value of excellent customer service.

Workshop details:

This workshop is aimed at those supervising customer service at an operational level and are responsible for ensuring their team deliver outstanding customer service.

The academy will include:

• Customer service culture
• Identifying your customers
• Gathering, responding and applying customer feedback
• Identifying gaps in employee performance
• Developing your team
• Coaching for success
• Recruiting for success
• Service recovery

Businesses attending the workshop must be based in the Lisburn and Castlereagh City Council area.

The closing date to register is 4pm on Tuesday 31 March 2026.

If you have any queries, you can email lmp@lisburncastlereagh.gov.uk. 

Lisburn & Castlereagh City Council reserves the right to cancel or amend the timings of these sessions at any point up to the stated start time of the session.

Delegates may also cancel their booking at any time by following the link in their confirmation email.

The delegate acknowledges that all course material, program material or copies thereof are and will

remain the property of the training provider and are subject to copyright.