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WorldHost Principles of Customer Service Training

Overview

Cost: £195.00

The WorldHost ‘Principles of Customer Service’ programme gives staff the skills and knowledge necessary to deliver excellent customer service, giving businesses and organisations the excellent reputation they deserve. 

 

The benefits

The interactive programme teaches service professionals and volunteers crucial customer service skills that can lead to:

  • Increased revenue, repeat business, average spends and net sales
  • Better communication between staff and customers
  • Improved internal communication
  • Increased staff motivation, and therefore reduced staff turnover and absenteeism
  • Higher quality assurance ratings and improved scores on sites like TripAdvisor

When you train 50% or more of your front-line staff using any of the WorldHost programmes, you can also apply to become a  WorldHost Recognised Business  – a ‘must-have’ badge for customer service.

Who should take this course?

This course is ideal for any member of staff that has day-to-day interaction with customers – whether they’re an assistant, supervisor, department head or director.

It’s also relevant to staff in non-customer-facing roles; many of our clients report that the training improves internal communication well as across front-line customer service.

What the course covers:

  • The role of all staff in delivering outstanding customer care
  • Identifying customer needs and managing expectations
  • Giving positive first impressions
  • Service starts when? The customer journey: before, during and after
  • Communication and listening skills to create excellent rapport with customers
  • Generating revenue for your business through customer service excellence
  • Why do we go back? – Customer loyalty
  • Winning attitudes
  • The power of social media
  • Right the Wrong: Service Recovery – what to do if things go wrong
  • The power of ‘Going the extra mile’ and leaving a positive lasting impression
  • Personal Commitments

 

Investment:

The WorldHost Principles of Customer Service training workshop costs £195 per person, this includes venue hire and catering as well as electronic certification and a WorldHost graduate badge (please advise the trainer in advance of the course of any dietary and/or accessibility requirements).

Bookings made via the Eventbrite platform incur a third party administration fee paid directly to Eventbrite.

To Book:

Contact Watson & Co. Chartered Marketing by email, telephone: +44 (0) 7900881146 or book online today via Eventbrite.

 

Dates and venues

4 June 2024, 09:00 - 17:00
Belfast Venue, Belfast, BT1 1EA

Cost: £195.00

View venue

Special Conditions

Terms and Conditions:

Full payment is required before the course commences.

The organisers reserve the right to amend or cancel this programme at any stage. 

Terms

Watson & Co. Chartered Marketing booking Terms and Conditions 

 

Booking Procedure:
To confirm your place on any of our programmes, please advise dates in writing or complete the booking form in full. Please check that the full name of each attendee (or number of attendees for in-house courses) the title of the programme(s) you are booking and your contact information is correct before sending this information to us.

 

Payment:
The price of the programme shall be the price specified on our website www.watsonsmarketing.com at the date of booking or the price agreed before the training commences.

Payments can be invoiced directly and paid in cash, by cheque, BACS transfer or alternatively made through PayPal via our website. If you have requested an invoice, this will follow within 90 working days of receipt of the booking by us. You shall pay the total amount set out on such invoice within 30 calendar days of the invoice date. We reserve the right to pursue all remedies available to us at law and under contract to recover any outstanding sums. In the event of late payment you shall pay to Watson & Co. Chartered Marketing interest at the rate of 3% per month on the overdue amount (such interest to accrue on a daily basis until paid).

 

Cancellation:
If you need to cancel your place and are unable to find a replacement, you must notify us by email, cwatson@watsonsmarketing.com. If we receive your cancellation more than 10 days before the programme delivery date, we will refund 50% of the programme fee to you. If you cancel your place with less than 10 working days’ notice, you will be charged the full programme fee. If a special price has been applied to a booking for one or more delegates as part of a promotion or special offer and the non-attendance contravenes the terms of the relevant promotion or offer, then the full programme price will be applied to any/all remaining places.

We reserve the right to cancel programmes at short notice. In these circumstances (and subject to the terms of the ‘Liability’ section below) we will offer you a full refund of the fees related to the cancelled programme only. We also reserve the right to change venues and trainers. You will be informed of any relevant changes to the advertised programme at least 2 days in advance of the programme commencement date.

 

Substitution:
If any of the named persons on your booking are unable to attend a programme for any reason, a suitable substitution may be made free of charge provided that notification of such change has been given to us by emailing cwatson@watsonsmarketing.com in advance of the programme commencement date. Your notification email shall only deemed to have been received by us once we have sent you an acknowledgement email in response.

 

Non Attendance:
If a delegate fails to attend a programme for any reason, the full programme fee is payable. If a special price has been applied to a booking for one or more delegates as part of a promotion or special offer and the non-attendance contravenes the terms of the relevant promotion or offer, then the full programme price will be applied to any/all remaining places.

Transfers:
Consideration will be given by us to requests to transfer delegates to a later date of the same programme, provided notice is given to us by email to cwatson@watsonsmarketing.com in advance of the programme commencement date. Your notification email shall only be deemed to have been received by us once we have sent you an acknowledgement email in response.

 

Liability:
We will not be responsible for any indirect or consequential loss resulting from cancelled bookings.

Nothing in these Terms and Conditions shall limit or exclude Watson & Co. Chartered Marketing’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation or any other matter in respect of which it would be unlawful for Watson & Co. Chartered Marketing to exclude or restrict liability.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Except as set out in these Terms and Conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded.

 

Other:

These Terms and Conditions shall be exclusively governed by law.

If you breach these conditions and we take no action, we will still be entitled to exercise our rights and remedies in any other situation where you breach these conditions.

Additional Information

Event organiser

Watson and Co Chartered Marketing
239 Lisburn Road
Belfast
BT9 7EN
United Kingdom: Northern Ireland


07900 881146
Email | Website