[ Skip to Content ]

The art of resolving customer service issues successfully for retail business owners and managers - 13 August 2024

Overview

Cost: Free

This event is part of Go Succeed, a new support service from local councils in Northern Ireland that can help to start, grow or scale a business.

This event is for retail business owners and their staff - filled with inspirational insight and quick, actionable tricks and tips from a Licensed WorldHost Customer Service Trainer experienced in delivering customer service training to local retailers.

During the 60-minute micro-learning delivery, delegates will:

  • be inspired by real-life local examples of customer service excellence in local retail businesses
  • discover the importance of effective communication and empathetic listening in service excellence
  • learn how to identify and handle customer concerns and issues to recover the service when things do go wrong
  • uncover the returns from the delivery of and commitment to customer service excellence
  • see how AI and ChatGpt can be utilised to help with your customer service efforts
  • be signposted to additional learning opportunities.

Filled with inspirational insight and quick, actionable tricks and tips from a local Chartered Marketer and Licensed WorldHost Customer Service Trainer experienced in delivering customer service training to local retailers.

Dates

13 August 2024, 09:30 - 11:00
Online event

Cost: Free

Terms

-

Event organiser

Go Succeed
c/o Department for Levelling Up, Housing and Communities
2 Marsham Street
London
SW1P 4DF
United Kingdom: England


0800 027 0639
Email | Website