Level 3 Award in Supervising First Aid for Mental Health
Key Qualification Facts
As a Training Organisation, The Training and Recruitment House is accredited by TQUK/HABC/IOSH/FAA. This course leads to certification in the FAA Level 3 Award in Supervising First Aid for Mental Health (RQF).
Qualification number: 603/3770/9
Learning aim reference: 60337709
Credit value: 1
Assessment method: The qualification is assessed through two written assessment papers and the practical demonstration of the first aid action plan for mental health. Learners must successfully pass all parts of the assessment to be awarded the qualification.
There is no grading of the assessment; learners pass or are referred.
Guided learning hours (GLH): 12
Total qualification time (TQT): 14
Each year approximately 1 in 4 people in the UK will experience a mental health condition and at least 1 in 6 employees experience common mental health problems in the workplace.
The qualification is available to learners aged 16 or over.
It is recommended that learners should hold a minimum of Level 1 in literacy or equivalent to undertake this qualification.
It may be possible to allocate a reasonable adjustment to a learner who has a disability, medical condition or learning need; learners should contact us to discuss.
How do I book onto the Course?
You can book your place on our or Contact us on 02838 39 45 80
If you would like our trainers to go out and deliver onsite with yourselves, contact for costs.
You can also email us at
This course costs £120 inclusive of VAT, assessments, books and materials. Discounts are available for multiple and group bookings.
- Know what mental health is, why people develop mental health conditions and the role of a First Aider for mental health
- Define mental health
- Indicate understanding of the stigma surrounding mental health
- Identify factors that can affect a person’s mental health
- Understand the role of a First Aider for mental health
- Know how to provide advice and practical support for a person presenting a mental health condition.
- Outline the advice that should be provided to a person suffering from a suspected mental health condition
- Know when to contact the emergency services in respect of first aid for mental health
- Know how to recognise and manage stress
- Identify signs of stress
- State how stress can be managed
- Understand the impact of substance abuse on mental health
- State potential effects of alcohol and drug abuse on a person’s mental health
- Understand the first aid action plan for mental health and be able to put it in place
- Demonstrate the application of the first aid action plan for mental health
- Know how to implement a positive mental health culture in the workplace
- State key factors in providing a positive mental health culture in the workplace
- Describe how to implement a positive mental health culture in the workplace
- Understand a range of mental health disorders and the support/therapy provided by professional healthcare providers
Describe the characteristics, including signs and/or symptoms, of each of the following mental health conditions:
- Eating disorders
- Personality disorders
Describe the support & therapy provided by professional healthcare
- Eating disorders
- Personality disorders
The qualification does not have an expiry date but keeping up to date with changes to policies, procedures and new legislation through ongoing CPD is vital.
Section 1.0 The Company
1.1 The Company referred to hereafter is The Training and Recruitment House
Ltd, 51 Church Street, Portadown BT62 3EU also referred to as “we/the
Company”. The Client (or “Us” or “You”) is the Representative of the
Customer named on accompanying documents. Registered in Northern
Section 2.0 Supply of Services
2.1 The Training and Recruitment House Ltd shall provide training and
consultancy services to the Client. Certified Food Safety Courses and
Health and Safety Courses are delivered according to and Certified by the
Chartered Institute of Environmental Health (hereafter CIEH) or Highfield
Awarding Body for Compliance (hereafter HABC). The Company may also
provide tailored courses for the Client which are Certified by the
Company by means of Candidate assessment. Where necessary, the
Company shall refer the Client to other specialist companies.
2.2 Translation and/or interpreting services are provided by a Third Party
Company organised by The Training and Recruitment House Ltd.
2.3 The Training and Recruitment House Ltd reserves the right to use
appropriate Consultants to provide Consultancy and Training Services
Section 3.0 Confidentiality
3.1 The Training and Recruitment House Ltd shall not disclose any unnecessary
information of any of its Clients to any Third Party without prior written
consent from the Client.
3.2 The Company shall destroy any information which is provided by the
Client for the purposes of Training/Consultancy at the end of
Section 4.0 Agreement of Services and Warranties
4.1 The Company shall agree with the Client the course/service, the number
of Candidates to attend the course, the number and duration of sessions
and the assessment methods (where necessary) and generate a personal
quotation for the Client.
4.2 The Client shall provide necessary facilities such as a suitable training
venue with at least one power point. Where this is not possible, the
Company and/or Client shall agree a suitable venue, any additional costs
incurred shall be charged to the Client without notice.
4.3 The Client shall indemnify against any accident or injury incurred by the
Company’s representative whilst on site.
4.4 The Training and Recruitment House Ltd will not be liable for any loss
whether direct or indirect or consequential or loss of profit or any damage
as a result of agreed Training and/or Consultancy for example by: any
inaccurate or insufficient information or technical background given to The
Training and Recruitment House Ltd or its representatives; any failure to
comply strictly with the instructions, advice or recommendations given;
any failure to comply with any applicable legislation or any guidelines
issued by the Health and Safety Executive or other appropriate regulatory
Section 5.0 Validity and Acceptance of Estimate/Quotation
5.1 The Client’s estimate is only valid for the goods and or services detailed on
the estimate. If it is amended or altered in any way it is deemed void.
Quotations are valid for a period of thirty calendar days from the issue date
printed on the estimate. This estimate may be in verbal or written form.
5.2 On engaging in Business with the Company, the Client accepts all Terms
and Conditions of the Company and to be charged at the indicated rate.
Section 6.0 Cancellation or Amendment of Training or Consultancy (Candidates,
Location or Course) taking place on Client’s Premises
6.1 The Training and Recruitment House Ltd reserve the right to amend,
cancel, relocate or postpone a training or consultancy session with the
Client by giving no less than 48 hours notice from the agreed date, time
6.2 The Client may amend, cancel, relocate or postpone a training or
consultancy session with The Training and Recruitment House Ltd giving
no less than 48 hours notice from the agreed date, time and location. No
fee shall be incurred for such amendments, cancellations, relocations or
postponed sessions except when agreed materials have been supplied
and/or ordered for the Client such as Examination papers where the fee
incurred is subject to the Company’s discretion.
6.3 Any amendments, cancellations, relocations or postponed sessions notified
at less than 48 hours will be subject to full fee charge to the Client.
6.4 The Company reserves the right to cancel or amend any of the above due
to war, disasters, climatic changes or any force majeur.
6.5 The Client shall be liable for any additional charges incurred during
delivery of services.
6.6 The Client shall be invoiced for examination materials for Candidates who
do not attend/complete the course.
Section 7.0 Cancellation or Amendment of Training taking place in The Training
and Recruitment House Ltd Offices or other approved location
7.1 Payments must be received in full at least 14 days prior to the Course start
date. Once the booking form has been received you are liable for
payment. We reserve the right to cancel or delay the start date of the
course, for example, due to under-subscription. In such circumstances a
full refund of course fees will be made or a transfer to another suitable
course/next available course will be offered to the delegate. No
responsibility is accepted for incidental or consequential loss resulting
from such a cancellation.
7.2 Cancellations - More than 28 working days before the course start date, no
charge will be made. 14-28 working days before the course start date,
50% of the fee will be payable and is non-transferrable; the remaining 50%
is transferrable and non-refundable. Less than 14 working days before the
course, the whole fee will be Payable and is non-transferrable and nonrefundable.
7.3 Substitutions may be made at any stage at no cost however they must be
notified to The Training and Recruitment House Ltd at least 48 hours before
the course start date.
7.4 Transfers: Transfer to a subsequent date when the same course is running,
subject to availability of places, will incur a standard administration fee of
£25. Any accommodation cancellation costs may be charged. If the
transferee subsequently cancels, the original cancellation clause will
apply. All changes requested verbally must be confirmed in writing or email.
Changes will become effective on the date of receipt of such written
7.5 Occasionally, due to circumstances beyond our control, alterations to
timing and content of courses may become necessary. We therefore
reserve the right to modify the course information or tutor without prior
7.6 Should the planned Training be cancelled due to war, disaster, climatic
changes or any force majeur, the Client shall be automatically transferred
onto the next available date without charge.
Section 8.0 Delivery of Service
8.1 All Services shall be delivered according to the agreed schedule with the
Client as agreed at Estimate/Booking Stage. The Estimate shall be
accompanied by a Training Timetable should it be deemed necessary.
8.2 Amendments to the Delivery shall be subject to the conditions in Section
6.0 and 7.0
8.3 CIEH/HABC Courses are delivered in accordance with CIEH/HABC
8.4 The Training and Recruitment House Ltd deliver all Services according to
the CIEH and HABC Trainers Charter. Details of how the Company meets
this Charter are available on request.
Section 9.0 Examinations or assessments relating to Sections 6.0 and 7.0
9.1 All Examinations and Assessments shall be carried out under Examination
Conditions. These are: no copying from notes, other Candidates or other
written literature, no use of mobile telephones or other technology during
the examination, no conferring to take place during the Examination
period, no other forms of communication by signals, noises or the like
between Candidates or any other person. This list is not exhaustive.
9.2 Any breaches of the Examination Conditions shall result in a failed result
being generated for the Candidate. The Company’s Trainer is responsible
for deciding the grounds upon which to disqualify the Candidate and
award a failed result.
9.3 The decision of the Company is final in all instances.
9.4 Special arrangements for Candidates such as those requiring foreign
language material or for those who are considered to have a learning
disability for example must be made known to the Company at the time of
booking so that appropriate arrangements can be made for the
9.5 The Client is responsible for ensuring that all Delegates who are
completing Accredited Training Courses bring with them, on the date of
the examination, required photographic identification to satisfy Awarding
Body requirements. The Company shall refuse admission to Examination
those Candidates who fail to produce such required Identification or those
whose Identifiation is not satisfactory. The Company shall not be
responsible for costs incurred by the Client for their failings. The Client
may rebook an examination with the Company for those Candidates who
have not produced the required documentation subject to an
Administration Fee of £50. This Fee can be avoided is the Candidate
attends a planned examination within 14 days of the last Training Date.
These provisions only apply to CIEH and HABC courses.
9.6 By engaging in Business the Client automatically grants permission for
Awarding Body audits as part of Quality Assurance procedures. Where
possible, every effort shall be made to inform the Client that the visit is to
Section 10.0 Audits and Consultancy
10.1 Audits are carried out in accordance with good practice guidelines, key
Legislation (both Health and Safety and Hygiene) and Client Requirements.
10.2 Reports are generated on a Consultancy basis and are not a substitute for
any documentation, procedures, testing or any other work required by
Law or otherwise.
10.3 Documentation created and issued by the Company does not by any way
ensure Legal Compliance.
Section 11.0 Invoice and Payment of Accounts
11.1 A deposit may be required before training can commence. Full payment is
required for Courses run in accordance with Section 7.0.
11.2 Invoices are generated within 7 days of the work being completed for the
11.3 Invoices shall represent values in the accepted quotation except when
11.4 Invoices must be paid within 30 days of the Invoice date. A 10%
administration fee shall be charged for each late 30 day period without
prior notice to the Client.
11.5 The Company shall progress unpaid Invoices to Legal Proceedings after 60
days of the original Invoice date without further notice.
11.6 Invoices must be paid in full by Cash payment (to be collected by the
Company) or Cheque payment to “The Training and Recruitment House
11.7 Balances may not be transferred from one Invoice to another.
11.8 Certificates or any other documentation produced by the Company will be
withheld until payment has been received.
11.9 All Invoices are subject to VAT at the current rate.
Terms and Conditions of
These Terms and Conditions are in addition to our Standard Terms and
Conditions of Business (Training and Consultancy) and do not seek to replace
them. The definitions and terms are in addition to this document. Engaging in
Business with The Company deems these Terms and Conditions as
The Client agrees in writing with the Company (whether electronically or
otherwise) to an agreed frequency and/or programme of visits to provide
Consultancy Services. Both parties are required to abide by this agreement.
Dates can be agreed but flexibility is possible for both parties due to mutual
Payment for invoices raised shall be in accordance with standard Terms and
Conditions of Business. If the amount outstanding on the Client’s account is in
excess of 20% of the Contract value the Company shall not conduct further
work until payment has been made and cleared. There shall be no loss to the
Company for such arrangement.
Should the Client either terminate, cut short, withdraw or conduct any
proceedings which would be deemed as an attempt to breach the Terms,
financial compensation will be sought by the Company to cover the projected
loss from the Contract. The Company shall carry out the work for the Client as
agreed unless as indicated in section 3.0.