This practical customer service training will help you to develop a systematic approach to creating a customer experience that keeps your customers coming back to you and growing your business by recommending you.
What Will I learn?
This powerful session will help you to understand how to create experiences for customers that knock them off their feet. To understand that your customers pay for the right to good service, but that’s not good enough to get them to talk about you.
By the end of the training you will be able to:
• Identify and understand different stages of customer loyalty
• Appreciate the systemised approach to creating an experience
• Use powerful skills to develop super critical non-essentials that create the wow factor
• Create a systemised approach to the customer journey
Is It For Me?
If you are responsible for customer service or a business owner, a customer service representative or manager of a business that delivers a service or product then this course is for you.
All cancellations must be emailed to firstname.lastname@example.org Fees payable for cancellations are as follows:
More than 14 days before the date of the course - No fees payable
3 – 14 days before the date of the course - £50 administration fee
Less than 3 days before the date of the course - 50% of total fees payable
We will accept a substitute delegate at any stage at no charge.
Should AKU Training need to cancel or postpone an event for any reason, as much notice as possible will be given and an alternative date may be offered. If the alternative date is unacceptable to you any delegate fees will be fully refunded. AKU Training is not liable for any subsequent loss.
Whilst the programme is correct at the time of going to press, AKU Training reserves the right to change the details of the training course at any time. Alterations may be beyond our control.
At certain events photographs and recordings may be taken for promotional purposes.
If you have any questions regarding this booking please contact the Events Team on 028 9016 0587 or email email@example.com