Conflict Resolution in Construction Workshop

Cost: £0.00 - £25.00

This session is aimed at construction professionals who are responsible for managing people, teams and working relationships, including company owners, directors, project and contracts managers, site managers, supervisors, foremen and team leaders. It will be particularly valuable for anyone who needs to manage disagreements, difficult conversations or conflicting views in the workplace and wants to develop a more positive approach to resolving issues.

Content Covered includes:

· Explore the five conflict management styles

· The Modern Approach to Conflict Management

· Distinguish between aggressive, passive and assertive communication

· How to maintain composure when responding to conflict situations

· Techniques to turn potential conflict situations into positive conversations

· How to approach and hold courageous conversations that stop conflict escalating

· Explore how to encourage and cultivate an environment of positive conflict

· Q&A

We reserve the right to cancel or amend the timings of these events at any point up to the stated start time of the session.

Delegates may also cancel their booking at any time by following the link in their confirmation email.

The delegate acknowledges that all course material, program material or copies thereof are and will remain the property of CITB NI and are subject to copyright. It is expressly agreed that neither the delegate nor their sponsoring organisation will copy the whole or any part of those materials without the written consent of the training provider.

CITB NI accepts no responsibility delegate or their sponsoring organisation as a result of their participation in events or training  and shall not be liable for any loss or damage arising to the delegate, their sponsoring organisation or any third parties howsoever that loss or damage arises (save that this provision will not exclude liability for death or personal injury arising from the negligence of the training provider).

No variation to these conditions shall be binding unless agreed in writing between the authorised representatives of the training provider and the delegate and/or their sponsoring organisation. The delegate and their sponsoring organisation acknowledge that these terms and conditions supersede any written or verbal communication.